Please click on a topic from the list below - the help for that topic will then appear on the right-hand side of the page.

We hope the information here will answer your question, but you can also email us or call us on  0086-13986168065.(Calls cost 10p per minute from BT landlines but will vary depending on your phone company or if using a mobile).

If you have other questions, Click here Submit a Question at Feedback.

what is the version of GT1 on our website? What is the version of GT1 you sell? Answer: A:The IBM T30 hard disk version of GT1 is DIS V57,SSS V32. The fit any types of computer hard disk version of GT1 is DIS V56 SSS V32.

Where will you ship to? and Which address will you ship? HI:
We will ship anythere,But if you don't tell us which address that we must ship to. We will ship all the item to your Paypal address.Pls give us your tel number when you login uobd2.com.Thanks Answer: HI:
We will ship anythere,But if you don't tell us which address that we must ship to. We will ship all the item to your Paypal address.Pls give us your tel number when you login uobd2.com.Thanks

How many days it takes for shipping? How many days it takes for shipping? Answer: It usually takes 12-15 days for shipping airmail.However,due to both countries,sometimes it will encounter some delay,plz forgive.If you need ship it urgently,plz feel free to contact our online support or email to chinauobd2@gmail.com to tell us you need ship it through DHL or UPS.But the extra shipping cost you need to undertaken it.

When my products will be send out?

When my products will be send out?

Our simple airmail products delivery time was Monday, Wedensday and Friday.If you place an order on monday and we get payment on monday,it will be send out immediately.If you place an order on Tuesday,then you need to wait one day for delivery. If the products you order just out of stock and need one to two days to send out, we will email to let you know about the delay in shipping.So please remember check your email time to time.

Express such as DHL,UPS,EMS and Fedex, usually it will be send out in 24 hours.Shipping time is 3-5 days.But you need give us your phone number for shipping.If you have not provide telephone number for shipping referrence,you have to take this responsiblity for delay.If any products need a order prepare time, we will email to inform you,please check your email timely.

Any other problems,please email to chinauobd2@gmail.com or call us at 0086-27-59720535.

Thank you and best regards!

Manager

Juliana

what is your payment terms? what is your payment terms and how many days the item will be shipped out? Answer: We accept payment through paypal,T/T and western union.Usually our shipping time is Tuesday,Thursday and Sunday.We will provide shipping information after the item been shipped out,if you need know your shipping status,plz contact our online support or email to chinauobd2@gmail.com to let us know.

How to contact our after-sale service department? How to contact our after-sale service department? Answer: You can talk with our online support customer service,also if you have any problems,plz email to chinauobd2@gmail.com.
We will provide techinical support for our products.

Can you keep my personal and business information safe? Can you keep my personal and business information safe? Answer: We do everything we can do to protect the information of our clients. All your information is encrypted and is protected with the best encryption software - SSL. We use the most advanced form of SSL software available: 256-bit encryption. To learn more about SSL, please follow this link www.verisign.com .

Access to all of your information is restricted. All of our staff work in a secured and locked building and wear valid ID badges for check-in. We have positioned security cameras throughout our office. Your information is only available to staff who need the information to do a specific job. Your credit card information is used for processing order only. And we Do Not store your full credit number in any server. We only store the last few digits of your credit card number in our database for verification purpose.

All our servers, including web servers and database servers, are housed and maintained in a very secure data center in the USA. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple checkpoints, firewalls, and password protection. The servers on which we store personally identifiable information are kept in a secured environment.　Only personnel with proper security clearance have access to these restricted areas. Tape backups are not permitted to leave the premises without prior authorization.

All employees are kept up-to-date on our security and privacy practices. Any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy and of what they can do to ensure that our customers' information remains protected.

How to reduce my bank transfer fee and paperwork? How to reduce my bank transfer fee and paperwork? Answer: If you plan to use bank transfer (T/T) often to make your purchase, we recommend you to create a repetitive bank transfer recipient list with your bank and put us in the list. By using the repetitive bank transfer service, you can cut down the fee by up to 80% and take just 2-3 minutes to finish the transfer with a phone call or online anywhere in the world. Without the repetitive bank transfer service, you will need to go to your local bank, manually fill bank transfer form and pay higher fee every time.